Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

We are looking for a motivated candidate to join us as a:

Customer Service Engineer

Location: Bucharest

Responsibilities:

• Responsible for level 1 technical support, provide solution to customer via email, phone and other channels
• Output customer issue analysis report, improve customers’ satisfaction
• Onsite support for major or critical problems

Requirements:

• Education: University degree
• Ability to cooperate and work with peoples from different cultures
• More than 1-year customer support experience
• Fluency in English. German/ Italian/ Polish/ Dutch/ Turkish/ French/Hungarian will have high priority
• Good customer communication skills
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience (For candidate who speaks only English)

We Offer:

• Great amount of Product Documentation
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
• Opportunity to go abroad on business trips to customer site and offer onsite support