Technical Support Professional

Provide technical support
Build relationships with customers
Test products & software
Develop and share knowledge
Coverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio
Transfer product knowledge to internal staff of Sales Team and to Partners supporting related activities (trainings, technical articles, technical bulletins, webinars…)
Provide mainly post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations
Participate and contribute to team meetings and other company meetings across the Honeywell organization
Support of BMS New Product Introduction through NPI introduction programs
Facilitate issue identification and analysis