Remote diagnostics, troubleshooting, analysis and resolution of support issues;
Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);
Works effectively with other management and customers to quickly address problems as they arise;
Properly log all information into the problem management system;
Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
Has a Bachelor degree or is in process of obtaining one;
Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;
Fluent in English.