Your Role and Responsibilities

This role, Service Desk Level 1, offers support to the clients and client resolution teams and act as a single point of contact on an operational support project structured on ITIL Framework.
You will have the possibility to work in a multinational team, having a Senior colleague to guide you through the processes and tools during internship.
 
The Internship program is for a determined period of 3 months with great desire to extend the collaboration on a regular contract centered on a positive feedback.

Responsibilities:

• Open and assign incidents/ service requests as per internal process/ procedures received from different sources: phone, email, ticketing tools;
• Process user and access management requests;
• Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
• Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
• Publishing documentation on different sites;
• Driving surveys;
• Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.

Introduction

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty
• Advanced English skills;
• Logical thinking and problem solving abilities;
• Teamwork, good communication skills (both written and spoken);

Preferred Technical and Professional Experience

• Graduate of an IT Faculty;
• German or French skills represents an advantage;
• Some customer service/ support desk experience;
• Technical skills: basic knowledge of Unix and Windows, basic database knowledge;
• ITIL knowledge.

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Wonder if IBM is the one for you?

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Other Relevant Job Details

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Country/Region

Romania

State / Province

București

City / Township / Village

Bucharest

IBM Business Group

Consulting

Primary job category

Other

Secondary Job Category

Unassigned

Role ( Job Role )

Student/Intern

Employment Type

Full-Time

Contract type

Fixed Term – Short Term

New Collar Role

No

Early Professional Track

Technical Services and Solutions (GBS ONLY)

Position Type

Early Professional

Travel Required

No Travel

Company

(0112) IBM Romania Srl

Is this role a commissionable/sales incentive based position?

No

ERBP

Yes

Company Label

IBM