We’re the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. 

We’re seeking an organized, detail-oriented Contact and Billing Coordinator to join our team to cover for maternity leave – 6 months FTC.

This role involves managing invoices, processing payments, and ensuring financial records are accurate.

You’ll be a vital part of our Customer Experience department, contributing to the overall financial health of our company.

Responsibilities

Prepare customer invoices, including:

• Review customer proposal or customer contract with Aggreko to ensure full understanding of charges quoted to customer and how those charges should be invoiced to the customer
• Review all agreement related documentation to ensure any variance from the proposal to the invoice can be explained, and if needed, reach out to appropriate Aggreko team members for support
• Review all costs linked to the M3 Agreement to ensure all charges are included on the customer invoice at the correct rates
• Follow-up with various teams to resolve open issues to allow invoicing to proceed
• Reconcile customer Purchase Order to invoice amount to ensure sufficient Purchase Order funds, and if not, work with customer and appropriate team members to obtain Purchase Order increases
• Obtain appropriate approvals, using Delegation of Authority, to reduce or no charge costs based on request from sales/sales management
• Accumulate documentation from various departments when customers require backup with the invoice
• Approve and print M3 invoice, ensuring all invoice related documentation is stored in the Aggreko Document Library (ADL)
• Maintain the integrity of agreement related documents within the Aggreko Document Library (ADL)

• Liaise with various departments to support customer related queries
• Tax Department related to customer sales tax
• Payroll Department related to Aggreko employee documentation
• Collections Department related to expediting customer payments as well as processing potential invoice credits
• Support of internal and external audits as required by the business and or customer
• Ensure all customer (Internal / External) non-billing related queries routed to billing are forwarded along to the appropriate Aggreko team members

Requirements and Skills

• Bachelor’s degree in finance, accounting, business management or related field or equivalent experience.
• At least 1 year of experience in a similar role.
• Strong knowledge of billing procedures and best practices.
• Excellent organizational and multitasking skills.
• High level of accuracy and attention to detail.
• Experience with an ERP system, or customer relationship management (CRM) database 
• Power user of Microsoft PowerPoint, Excel, Word, Teams, and other software programs 
• English speaker
• Excellent communication skills