New ideas are all around us, but only a few will change the world. Are you a change maker interested to be part of this opportunity?
The Telecommunications landscape is in a constant flux of change. For telecommunication professionals, knowledge and competence is vital in this ever-changing industry.

At Huawei we are looking for people who share our vision: to enrich life through communication. We are offering a challenging position, the opportunity to grow and expend your knowledge through daily interaction with skilled engineers located all over the world.

Job Responsibilities:

• Perform network surveillance, 1st Level restoration and preventive maintenance;
• Work utilizing pre-prepared Instruction SETS, Script commands, etc.;
• Handle 80% of upcoming issues and 20% escalate to Back Office;
• Ticket record and solve standard problems;
• Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;
• Responsible for creating Trouble Tickets and work orders for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;
• The engineer will be the responsible team member, working in a shift 24×7.

Professional experience and skills required:

• Experience with ICT operations and maintenance support is a plus;
• Experience in a monitoring environment using a network management system;
• Analytical and incident/problem resolution and prioritization skills;
• Hands-on, practical approach, know “to get things done”; Willing to learn and constantly improve technical knowledge;
• Experience in a Network Operations or IT service desk environment;
• Good understanding of IT technologies;
• LINUX/SQL would be a big plus!
• Previous experience in NOC environment could be a plus.

Education and key qualifications:

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering; if you are still a student in 3rd/4th year – please do not hesitate to join us – the schedule will allow you to attend your classes and still gain work experience
• Good understanding of English; conversational level of Spanish
• Availability for occasional short travel periods, for customer meetings (in the future, when the international context makes it safe);
• Flexible working hours (working in shifts);

Other knowledge and skills:

• Ability to interact with customers and internal partners and provide technical solutions;
• Ability to work under pressure in a fast pace environment;
• Ability to work in a team and independent;
• Flexibility and adaptability;
• Analytical technical thinking;
• Communicative person, fast learner, growth attitude;
• Open to learn new technologies and tools;

What we offer:

• We care about the wellbeing of our employees; therefore, you have free access to the company’s own Gym, which recently opened in the office building.
• Shift allowance if your duty is on shift as up to 30%-40% additional to your NET income, upon working hours during night/weekends

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