Role mission:

Act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within the company. 

Queries will include but are not limited to the following:

• Post sales – product return (RMA); deliveries
• Provide basic technical support to customer and escalation to other queries

What will you do?

• Provide first level general support pre-sales and post-sales, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
• Responsible for answering e-mails, web based tickets and prioritizing customer’s support needs;
• Responsible for incoming telephone calls (when necessary);
• Return Management: enter, change, manage requests related to returns in cooperation with country representatives;
• Provide support to the customers for logistic returns product;
• Provide support to the customers for solving the logistic and commercial complaints;
• Proactive information communication;
• Complete documentation and follow up on all commitments and customer details;
• Actively create/modify CRM and knowledge databases. 

What qualifications will make you successful? 

• Education: Bachelor’s degree is preferred;
• Fluent in English and German;
• Previous experience in customer support or sales is desirable;
• Previous experience in the electrical field is an advantage;
• Ability to multi task (logging queries while analyzing the customers inquiry);
• PC skills (Microsoft, Windows, ERPs);
• Capacity to learn basic technical concepts is essential;
• Excellent interpersonal, communications and time management skills;
• Ability to work on own initiative, but also as part of a team;
• Strong verbal and written communication skills are required;
• Flexible and having the ability to learn quickly;
• Previous CRM experience an advantage.

What’s in it for me?

• Flexible work schedule and home-office options (hybrid);
• Short Fridays according to your project activity;
• A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
• Medical & healthcare options: Private medical subscription; Life insurance;
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
• One day off to celebrate your birthday with your beloved ones;
• Hands-on training and access to our technical labs;
• Development Plan through Career path and coaching;
• Open Talent Market –  a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
• Sustainability is at the heart of what we do, who we are, and what we believe in;
• Exposure to a multicultural and dynamic environment;
• Diversity and Inclusion – an integral part of the company’s history, culture, and identity.

Let us learn about you! Apply today.

About Our Company

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!