| Position Overview Statement | Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issuesTaking ownership of customer issues reported and seeing problems through to resolution |
| Principal Duties and Responsibilities | Provides technical support to Rohde & Schwarz Topex customer base for all the product range.Opens tickets for all the issues reported by customersConfigures and installs Rohde & Schwarz Topex products in accordance with the customer’s request and the technical support policies.Replicates the reported issues in the Rohde & Schwarz Topex testing lab and provides all the relevant details to the R&D team |
| Requirements: | Bachelor’s degree or equivalent in Computer Science or Engineering;Linux OS knowledge;IP protocol stack knowledge, IP data networking knowledge;Good communication skills, well organized and structured person;Teamwork and cooperation;English (spoken and written);Any previous experience in the following field is a plus:VoIP protocols Shell scripting or any scripting language MySQL/PostgresTelecom protocols knowledge (ISDN, ISUP, R2, etc.,)Cisco, Comptia Certifications |
