Huawei is a leading global provider of information and communications technology (ICT) infrastructure and services. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

Our Technical Assistance Center provides second/third level technical support on a 24/7 worldwide via phone, email, web and remote access to Huawei Enterprise & Carrier customers, partners, account teams, through independent troubleshooting & debugging.

Why chose us? Compared to similar roles, the services we provide to our customers are not project based. We offer vendor-level support, which means that our teams there is a permanent need to support Huawei product lines for all customers worldwide.

Along with the opportunity to grow and expand your technical knowledge, with access to products in a laboratory environment, you will also have the chance to take internationally acclaimed certifications on various product lines.


  • Handling customer service requests from all across Europe for the assigned product line;
  • Identify customers concerns and critical problems based on customer interaction;
  • Use trouble ticketing system for tracking customer interactions and fault analysis;
  • Take first corrective actions to isolate and neutralize reported incidents and if necessary, escalate to next technical level of support;
  • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within SLA time;
  • Performing network upgrades/ updates in accordance with the Change Management process;
  • Provide detailed information on how to set up, configure or upgrade products and their features.


  • Fluency in English (written & spoken); other languages are a plus (German/French/Italian/Spanish)
  • Strong troubleshooting skills – able to analyze problem/debugging information and use available tools to find the root cause and solution;
  • Customer-centric, dedicated, perseverant, and able to grow by reflection;
  • Familiar with last mile solution for fixed access network;
  • Familiar with FTTx technologies;
  • Familiar with TCP/IP & OSI protocol stack;
  • Knowledge of xDSL technologies;
  • Knowledge of switching technologies and protocols (VLANs, STP);
  • Knowledge of network monitoring applications and protocols (SNMP, NMS);
  • Nice to have basic Knowledge of Transmission Networks (optical fiber, SDH, WDM);
  • More than 1-year work experience in system integration or telecommunication will have priority;

What we offer:

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