What will you do?

• Day to day operational management of back office DACH (order, return, credit note) activities: set daily priorities, inform team and assign clear tasks with the aim to improve our customer satisfation by adapting processes to customer needs
• Reporting and analysis of team performance, leading of the back office DACH team including annual performance process, employee development etc.
• Act as a point of escalation for customer issues
• Provide support and a high-level escalation point for the Customer Care Team as appropriate and in line with the agreed procedures
• Build and maintain strong collaborative relationships with the internal teams of the countries being supported
• Continuous Improvement Activities and promote all Schneider Electric digital activities with your team in the direction of our customers
• Develop, monitor, and maintain all the policies, procedures, and information systems for the Customer Care Team and to ensure all appropriate records are kept and information systems updated.

What qualifications will make you successful? 

• Education: Associate/ Bachelor’s degree required (Marketing, Business, Technical represents an advantage)
• Spoken language for the supported country is required
• Fluent in German and English
• Optional 2 years experience in the team
• Senior role according to internal Career Path program – optional
• Excellent interpersonal skills to deal with a wide range of groups and individuals and customers
• Experience in a Customer Care environment in the area of commercial support.

What’s in it for me?

• Flexible work schedule and home-office options (hybrid);
• Short Fridays according to your project activity;
• A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
• Medical & healthcare options: Private medical subscription; Life insurance;
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
• One day off to celebrate your birthday with your beloved ones;
• Hands-on training and access to our technical labs;
• Development Plan through Career path and coaching;
• Open Talent Market –  a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
• Sustainability is at the heart of what we do, who we are, and what we believe in;
• Exposure to a multicultural and dynamic environment;
• Diversity and Inclusion – an integral part of the company’s history, culture, and identity.

Let us learn about you! Apply today.

About Our Company

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!